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How do i enable a map layer on the app We support a couple of map providers. Follow the procedure below to choose the layer. 1. click on the Map page and then map control tools(right-hand side of the screen) and click on the map layers icon.
Delete a Device In order to delete a device you must first disassociate any asset and Sim cards from the hardware device. click on admin> client> hardware devices and select the required device then unassign the asset and the SIM card from the hardware device. You can now delete the device confirm deletion
Sharing a device You can share a device across multiple clients click on admin> client> hardware devices then on the required device click the options drop down and choose the share device option fill out the required details and then save you can use the same process to move a device from one client to another
How do I adjust the Odometer/Mileage of an asset This article gives an overview of how to update the odometer or mileage value on the app or how to synch the odometer value with the one in the vehicle. Click on asset info under asset info select manage mini-tab on the odometer section in the manage tab set the odo value you need to update then set the time stamp you need to synch data from then click update
My device has stopped reporting Troubleshooting when your device has stopped reporting You may encounter times when some of your devices simply stop working, having previously been working fine. We have seen customers do nothing, and the device reports on its own accord, other times the device simply does not come back online and needs further investigation There are many reasons why a device may have stopped reporting, but if your other devices are working ok, the issue will be not be on our side Here is a list of some of the...
Adding my own custom links You can add your own custom links to our platform which appear under the user preferences drop down You can add the following links 1) Help & Support 2) Custom Reseller Links3) Custom Client Links Help & Support link There is a dedicated HELP AND SUPPORT link section for resellers as found here in Admin/Reseller settings This link will appear to anyone logged into the platform Custom reseller links You can add up to 3 custom reseller links which will appear to anyone logged int...
Configure Inputs, Outputs & Sensors This article gives an overview of how to configure different types of inputs output and sensorsYou may want to create a fuel or temperature sensor mapping, add an engine cut off output, or map an input like door open close First you must add the TYPE and give it a name, after you have created these types, you will then assign the relevant input,output or sensor to this type (this will be covered in a different article)To first create the master TYPE, go to admin Expand the client in quest...
How to create alerts Click on Alerts Tab
How do i create a user account Click on ADMIN>CLIENTS>USERS add and save new user details by clicking New User Button
Send SMS/GPRS Commands This article shows you how to send Device commands Goto ADMIN Expand CLIENTSExpand HARDWARE DEVICESSelect a DEVICE from the listGoto DEVICE CONFIG tabFrom this point you will be able to send GPRS or SMS commands N.B. SMS COMMANDS WILL NOT WORK IF YOUR SMS GATEWAY IS NOT CONFIGURED. Click here for more information on connecting an SMS Gateway with our platform.
How do I create a proximity alert This article gives you an overview of how to create a proximity alert and its associated alerts/nortifications. 1. click on alerts 2. then click on create alert button 3. under alert triggered select proximity zone. then click on new proximity
Point a device to your servers To point a device to our servers, you need the correct port for the Tracker and the locationWe often get asked for the IP ADDRESS, however, an IP ADDRESS is region specific and outside of our disaster recovery planthe majority of trackers support pointing to domain name, please use DATA.GPSIOT.NET and the port listed on our website for your tracker https://www.whitelabeltracking.com/devices-2/ If your device is not listed, just use the same port for the manufacturer, i.e. if you use Teltonika, a...
how do i set up Bluetooth temperature sesor (coinT, puckT,Tzone) 1 . ensure that all the io on the device are enabled. you can use SMS or 2.add the inputs to to the app 3.now on the app you can set up the temp seonser on admin>>clients>>demo client>>hdware devices>>io & sensors
How do i move an asset from one client to another within or outside reseller This article gives an overview of how to MOVE DEVICE from one client to another either within or outside reseller 1. click on Admin>>>Clients>>demo client >Hardware devices 2. edit the device by clicking on the IMEI or go to options then edit
How do I set a Geolock alram *** This is a device/hardware specific event **** for the case of a teltonika device , on the configurator ensure that the auto geofence parameter is set and its attributes set as shown below log in to WLT APP and Click on Create Alert
How do i calculate the eco driving parameters For the meantime it is hard coded logic, We use these parameters
How do i create workmodes Workmodes 1. click on Admin >>>reseller settings>>templates>Add 2. Add the work mode name e.g Unauthorized select the colour you need for the workmode then save 4. available work modes
How to create an Installer & Process to create installation task 1. First step is to create a technician custom role and permit Modules to be accessible by any user who will be assigned this role